Privacy Policy

1.    INTRODUCTION
Hotel Dene and Conference Centre (“Hotel” or “we”) is an independent hotel. This privacy policy (the “Privacy Policy”) in compliance with provincial and federal regulations (where applicable), generally applies to any personal information (as defined below in Section 2 entitled Information We May Collect and How We May Use It) collected by the Hotel about all individuals who are not Hotel employees accessing our hotel’s premises which may include: guests, visitors of our websites, applicants for employment opportunities with the Hotel and any other individuals with whom the Hotel deals, such as representatives of customers and business partners.


We make reasonable efforts to tell our guests why and how we collect, use, and disclose their Personal Information. We obtain their consent where required and handle their Personal Information in a manner that a reasonable person would consider appropriate under the circumstances.


The Privacy Policy is a statement of principles, guidelines and practices concerning the protection of personal information, how that information is used and/or shared, and of the choices you can make about the way your information is collected by the Hotel through the channels outlined below:

 

  • Our websites (hoteldene.com), including any Wi-Fi login pages on-property developed by the property team (together referred to as our “websites”), from which you might be accessing this Privacy Policy;
  • Third-party platforms and service providers that are essential to the normal operations of the business such as our booking engine and Wi-Fi login pages developed by third parties;
  • Social media pages that we control/manage on various platforms including Facebook, Twitter, Instagram, SnapWidget, and others (together referred to as “social media”), and from where you might be accessing this Privacy Policy;
  • Email communications that we send to you as part of regular business operations;
  • Email communications that we send to you as part of marketing newsletters, which you would have subscribed to receive per applicable Canadian Anti-Spam Laws, commonly referred to as CASL;
  • Phone conversations and other customer communication channels such as online chat and messaging services. These communications may be recorded for purposes of quality assurance and training;
  • Fax communications if related to the operations of our business;
  • Other customer communication channels such as fax, online chat or messaging services;
  • If applicable, on-property operations that are used to facilitate business transactions and guest services, including a recorded stay as one of our guests.